Commercial terms and conditions

Terms and Conditions

1. General Provisions

1.1. These terms and conditions define the rules for using the online store available at www.shop.securetrade.pl.

1.2. The store is owned by SECURE TRADE sp. z o. o., ul. Szlak 77, lokal 222, 31-353 Kraków, Polska
NIP: 6762692689, REGON: 541567624.

1.3. Customer service contact:

2. Definitions

  • Customer – a natural person, legal entity, or organizational unit using the store’s services.
  • Seller – SECURE TRADE sp. z o. o., the owner of the online store.
  • Product – goods offered in the store.
  • Order – Customer’s declaration to conclude a sales agreement.

3. Placing Orders

  • 3.1. Orders can be placed via the website, email, or phone.
  • 3.2. Customers must provide accurate personal and contact information.
  • 3.3. Order receipt is confirmed electronically.

4. Payments

4.1. Accepted payment methods:

  • Bank transfer
  • Credit/debit card
  • Online payments (e.g., PayU, PayPal)

4.2. Orders are processed after the payment is credited.

5. Delivery

  • 5.1. Orders are delivered within Poland and internationally.
  • 5.2. Delivery costs depend on the selected shipping method and are displayed during checkout.
  • 5.3. Estimated delivery time: 2–7 business days depending on location.

6. Right of Withdrawal and Complaints

  • 6.1. Customers may withdraw from the contract within 14 days without giving a reason.
  • 6.2. Complaints should be reported via email or the contact form.
  • 6.3. Complaints are reviewed within 14 calendar days.

7. Personal Data Protection

  • 7.1. The data controller is SECURE TRADE sp. z o. o.
  • 7.2. Data is processed for order fulfillment and customer service in accordance with the privacy policy.

8. Final Provisions

  • 8.1. These terms are effective from the date of publication.
  • 8.2. The Seller may amend the terms without affecting prior orders.
  • 8.3. Polish Civil Code and the Consumer Rights Act apply to matters not covered herein.